They never called me back with an estimate even after leaving several messages and talking to several of their staff members. Guess they don't care.
I can't rate their moving ability because we never actually made it that far. Called and emailed asking for a quote. Was given one which I promptly responded to asking for next steps. No answer. Called a few times and talked to someone who then sent me an additional quote including storage. Ok no issues here. Again I responded right away asking how to finalize the date. No response. Called again. Notice the pattern here? Finally got a voicemail late on Saturday telling me not only was the quote provided half of what it should've been, but that the date I requested and confirmed was in reality not available. Again I called back within 20 minutes of receiving this call. No answer. Email. No answer. Now I'm in the week of my move without a moving company to help me. Talked to them yesterday and was told the operations manager was going to call me back that day and "work me in." Still waiting on that call btw.
These guys took the stress out of moving. The guys wrapped everything up very nicely and handled everything with care. I was really impressed.
Fast service! Thank goodness!
I would have left a 5 (or 6!) star review had we not had a terrible experience resolving damaged items. Unfortunately, out of two items that were damaged - one an heirloom and one VERY pricey - one has taken over a month to be picked up for repair and the other has been denied coverage. Unfortunately, there is a discrepancy between what our crew communicated to us and now what management is saying, so we're losing out in a major financial way. We will not be using Two Men and a Truck in the future and will not recommend it to our friends.
UPDATE: I was contacted by their management team and the lady I spoke with extremely apologetic and let me know they would be internally reviewing their processes to make sure this type of thing never happens again. Although an unfortunate incident, I appreciate the call back to try to make it right. For that I will change my initial review from 1 star to 4.
Horrible customer service. Horrible company. AVOID at all costs.
Two Men And A Truck is a US Moving Company based in Fort Mill, North Carolina. Two Men And A Truck is located at 2180 Carolina Pl Dr #108, Fort Mill, SC 29708, USA.
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